Privacy Policy

Silva Method India is a partnership firm registered in West Bengal, India.

• Registered address: SN-2, City Centre, Ambedkar Sarani, Durgapur, Paschim Bardhaman, West Bengal – 713216, India
• GSTIN: 19AFEFS1756E1ZW
• Email: better@silvamethod.in
• WhatsApp: +91 80691 58383

We are the data fiduciary responsible for the personal information processed under this Privacy Policy.

Information you provide to us:

• Name, email address, phone/WhatsApp number and country when you register, enquire, or book a course, workshop or retreat.
• Booking and enrollment details, including the programme selected and your preferences.
• Communications you send us by email, WhatsApp, contact forms or chat.
• For retreats, any additional details needed to arrange your participation, such as travel or accommodation preferences you choose to share.

Payment information:

• Payments are processed by our payment partners such as Razorpay for India and PayPal for international customers. We do not collect or store your full card, bank or UPI details on our own servers. Our payment partners handle this information under their own security standards and privacy policies.

Information collected automatically:

• Technical data such as IP address, browser type, device information, pages visited and time spent on our website, collected through cookies and similar technologies.
• Advertising and analytics identifiers, including the Meta (Facebook) pixel, used to measure and improve our campaigns.

We use your personal data to:

• Register you for and deliver the courses, workshops and retreats you book.
• Confirm bookings, send joining links, schedules, reminders and certificates.
• Process payments and issue invoices.
• Respond to your enquiries and provide customer support over email and WhatsApp.
• Send you updates, offers and information about our programmes, where you have agreed to receive them.
• Improve our website, services and marketing.
• Comply with our legal, tax and regulatory obligations.

We process your personal data on the basis of your consent, to perform the service you have requested, and to meet our legal obligations. Where we rely on consent, for example, marketing messages, you may withdraw it at any time by contacting us or using the unsubscribe option in our messages.

We do not sell your personal data. We share it only with trusted service providers who help us run our business, and only as needed:

• Payment processing: Razorpay and PayPal.
• Email communications: Brevo, which we use to send transactional and marketing emails.
• WhatsApp messaging and automation: AiSensy, which we use to send booking confirmations and updates over WhatsApp.
• Advertising and analytics: Meta (Facebook/Instagram) and similar platforms, to deliver and measure advertising.
• Legal and regulatory authorities: where required by law, court order, or to protect our rights.

These providers are permitted to use your data only to provide services to us, under their own privacy and security obligations.

Our website uses cookies and similar technologies to make the site work, remember your preferences, understand how the site is used, and support advertising, including the Meta pixel. You can control or disable cookies through your browser settings, though some features of the site may not function properly if you do.

We keep your personal data only for as long as necessary to provide our services, maintain our business records, and meet legal, tax and accounting requirements. When it is no longer needed, we delete or anonymise it.

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, where there is no legal reason for us to keep it.
• Withdraw your consent to marketing or other consent-based processing.
• Nominate another person to exercise your rights in the event of your death or incapacity, as provided under Indian law.

To exercise any of these rights, contact us at better@silvamethod.in. We will respond within a reasonable time and in accordance with applicable law.

As we serve customers worldwide and use service providers based in different countries, your personal data may be processed outside your country of residence. Where this happens, we take steps to ensure your data continues to be protected in line with this policy.

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

Our website and messages may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. The latest version will always be available on this page with a revised "Last updated" date. We encourage you to review it periodically.

If you have any questions, concerns or complaints about this Privacy Policy or how we handle your personal data, please contact our Grievance Officer:

Grievance Officer – Silva Method India
Email: better@silvamethod.in
WhatsApp: +91 80691 58383
Address: SN-2, City Centre, Ambedkar Sarani, Durgapur, Paschim Bardhaman, West Bengal – 713216, India

We will acknowledge and address your concern in accordance with applicable law.